As a gender activist in India, I have often heard women complain about how shops, businesses and even banks cheat them! Not just illiterate, poor women, but even educated, middle-class women. And I had one such experience recently with the multinational mobile phone company, Vodafone. The sale made to me was not only irregular but I found out deliberately deceptive, and that the main offices have been evasive and complicit in covering up for whatever scam they are running at this store!
When the company refused to respond to my complaints, I made the following post and tweeted it to Vodafone-India and told them that since they were refusing to respond, this was my my official complaint to them. It’s only then they had the store call me up and give me a refund. However, the company never sent me an official response, nor any assurance that they don’t tolerate such unethical business practices and they will investigate it fully and take disciplinary action. This is one of the reasons India is such a favorite destination for multinationals! You can do anything, and there is no system or way to stop you!
BELOW IS MY ‘OFFICIAL’ COMPLAINT TWEETED TO VODAFONE INDIA (more…)
Posted by Rita Banerji on April 10, 2014
I was in for a rude shock in the last week of June when I paid a routine visit to my bank, HSBC to check on something. The guy behind the desk informed me that starting July 01, my account would short of the required minimum. I am always very careful about things like this, and so I expressed my puzzlement. He then informed me that the type of account I had opened, had been scrapped by the bank. They now had new account types, and the bank had very generously upgraded me to an account type where the minimum amount I was required to have in my savings and investments was 12 times the amount that I was required to have for the original account I had previously, the one that the bank scrapped without telling me!!! I wasn’t sure whether to be shocked or angry — and gaped at him speechlessly! Then the bank personal continued very calmly. He suggested that if that was too much, they could downgrade me to another account type where I would need to keep only 3 times the amount that I had to for my old account!
I told him, “How come I was not informed about this? [BY THE WAY I NEVER RECEIVED ANY OFFICIAL NOTIFICATION FROM MY BANK SAYING MY OLD ACCOUNT HAD BEEN SCRAPPED, OR THAT THEY HAD UPGRADED MY ACCOUNT ON THEIR OWN, OR THAT I HAD A NEW MINIMUM WHICH CARRIED A HEAVY PENALTY. AND IF I HADN’T ACCIDENTALLY DISCOVERED IT, I WOULDN’T HAVE KNOWN!]
I think procedure requires, even if you are closing the account type, to inform the customer, and to do so well ahead of time, (more…)
Posted by Rita Banerji on July 13, 2011